Privacy Policy

1. Who We Are

Vintelix Solutions is a specialist telecom software consultancy registered in India. Our registered office is at A-702, Empire Business Hub, Science City Road, Sola, Ahmedabad — 380060, Gujarat, India. You can contact us at [email protected].

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (vintelix.com) or engage with our services.

2. Information We Collect

Information you provide to us

• Contact details — name, email address, company name, job title
• Enquiry details — information you share when contacting us through our website form or by email
• Business information — details about your organisation, project, and requirements shared during consultations

Information collected automatically

• Website usage data — pages visited, time spent, referring URLs
• Device and browser information — IP address, browser type, operating system
• Cookies and similar technologies — as described in our Cookie Policy

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you have requested
• Communicate with you about our services, projects, and relevant updates
• Improve and maintain our website and services
• Comply with legal obligations
• Protect our legitimate business interests

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling.

4. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area, we process personal data on the following legal bases:

• Legitimate interests — responding to business enquiries, maintaining client relationships, and improving our services
• Contractual necessity — processing data necessary to deliver services under a contract
• Consent — where you have explicitly agreed to specific processing, such as receiving marketing communications
• Legal obligation — where processing is required to comply with applicable law

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Enquiry data is typically retained for 3 years. Client engagement data is retained for 7 years for legal and contractual reasons.

6. Data Sharing

We may share your information with:

• Service providers — third-party vendors who assist in operating our website and business (e.g. email service providers, analytics tools), under appropriate data processing agreements
• Legal authorities — where required by law, court order, or governmental authority
• Business transfers — in the event of a merger, acquisition, or sale of assets

We do not share your personal data with third parties for their own marketing purposes.

7. International Transfers

Vintelix Solutions is headquartered in India. If you are located in the European Economic Area or United Kingdom, your data may be transferred to and processed in India. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data, subject to legal obligations
• Restriction — request restriction of processing in certain circumstances
• Portability — receive your data in a structured, commonly used format
• Objection — object to processing based on legitimate interests
• Withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Cookies

Our website uses cookies. Please refer to our Cookie Policy for detailed information on the cookies we use and how to manage your preferences.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

12. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Vintelix Solutions
A-702, Empire Business Hub
Science City Road, Sola
Ahmedabad — 380060, Gujarat, India
Email: [email protected]